Last Updated: 24 JANUARY 2026
Sutrex ("we", "us", "our") operates this website and online store to offer products, content, and services related to everyday body care and recovery (the "Services"). Our store is powered by Shopify, which enables us to provide e-commerce and related services securely.
This Privacy Policy explains how we collect, use, disclose, store, and protect your personal information when you visit our website, interact with our content, or make a purchase.
By accessing or using our Services, you know that you have read and understood this Privacy Policy.
1. Information We Collect
"Personal Information" means information that identifies or can reasonably be linked to an individual.
Information you provide directly
• Name
• Email address
• Phone number
• Billing and shipping address
• Order and transaction details
• Communications with us (customer support, inquiries)
Information collected automatically
• IP address
• Browser type and device information
• Pages viewed, time spent, interactions
• Cookies and similar tracking technologies
Payment information
Payments are processed securely through third-party payment gateways. Sutrex does not store full card or banking details.
2. How We Use Your Information
We use personal information to:
• Process and fulfil orders
• Deliver products and services
• Communicate order updates and service messages
• Respond to customer queries
• Improve website functionality and user experience
• Maintain internal records and compliance
• Send optional marketing communications (only where permitted)
3. Marketing Communication
If you opt in, we may send promotional emails or messages. You may unsubscribe at any time using the link provided in our communications.
We do not sell personal data to third parties.
4. Cookies & Tracking Technologies
We use cookies to:
• Enable core website functionality
• Understand website usage
• Improve performance and experience
You can manage or disable cookies via your browser settings.
5. Sharing of Information
We may share your information only when necessary:
• With Shopify and its infrastructure partners
• With service providers (payment processing, logistics, IT support)
• When required by law, court order, or regulatory authority
• In connection with business restructuring or transfer
All third parties are required to handle data securely and lawfully.
6. Shopify Platform Disclosure
Our store is hosted on Shopify Inc. Shopify processes personal data to support checkout, payments, hosting, analytics, and platform security.
To learn more, you may review the Shopify Consumer Privacy Policy at: https://privacy.shopify.com
7. Data Retention
We retain personal information only as long as necessary to:
• Fulfill services
• Meet legal, accounting, or regulatory requirements
• Resolve disputes or enforce agreements
8. Data Security
We implement reasonable administrative, technical, and physical safeguards to protect personal information.
However, no system is completely secure, and data transmission over the internet carries inherent risk.
9. Children's Privacy
Our Services are not intended for individuals under 18 years of age.
We do not knowingly collect personal data from minors.
10. Your Rights
Depending on applicable law, you may have the right to:
• Access your personal data
• Request correction or deletion
• Withdraw consent for marketing
• Request data portability
Requests can be made by contacting us using the details below.
11. International Data Transfers
Your information may be processed outside India through Shopify or its partners. Where applicable, recognised data protection safeguards are applied.
12. Changes to This Policy
We may update this Privacy Policy periodically.
Revisions will be posted on this page with an updated effective date.
13. Contact Us
For privacy-related questions or requests, contact us:
📧 Email: connect@sutrex.in
🌐 Website: www.sutrex.in
